Jackpot City Review

Jackpot City came online in 1998; making it one of the oldest casinos on the web. It’s reported to have more than 3 million active players worldwide, which is very impressive by any standards. It holds an international gaming licence with the Malta Gaming Authority (MGA), and its payouts are checked and certified by the reputable eCOGRA testing agency. This is obviously a casino that knows this industry inside out, so let’s find out what Jackpot City Casino has to offer players in India.

Jackpot City Review

Jackpot City Casino is owned and operated by Digimedia Limited Casinos. Other well-known brands within the Digimedia group are Gaming Club, Euro Palace, Platinum Play, Royal Vegas, and Lucky Nugget, among others. 

This review is solely about Jackpot City India. We will examine the games you can play here, and what bonuses and promotions are available. We’ll also explain how to verify your account and explore the Jackpot City app and banking options for players in India.

Please note: Jackpot City Casino only offers live dealer casino games in India. If you are looking for a casino with video slots, we recommend you read our ComeOn, LeoVegas and 10CRIC reviews. 

Jackpot City Casino

When you are at the Jackpot City Casino website and click the ‘Casino Games’ tab in the header menu; it reveals over 650 slots, blackjack, roulette, live dealer, and bingo games. However, this isn’t a wholly accurate picture.

Once you register, which we did, your only gaming options are fifteen live dealer tables. There are no video slots available at Jackpot City India. As for the live casino games; they are operated by the award-winning Evolution Gaming. Therefore, we do no doubt the quality. 

Here is a full breakdown of your playing options:

  • Blackjack: Classic
  • Roulette: European, French, Lightning, and Double Ball
  • Baccarat: Traditional, and Dragon Tiger
  • Sic bo: Super Sic bo with RNG win multipliers
  • Poker: Casino Hold’em, Ultimate Texas Hold’em, 3-Card, Caribbean Stud, and Texas Hold’em bonus
  • Game shows: Money Wheel, and Deal or No Deal

If you prefer to play classic casino games rather than slots, Jackpot City Casino may just tick the right box for you. However, there are several other sites with far more action-packed gaming options.

Is Jackpot City Legal in India?

India doesn’t have any objection to international online casinos accepting players from its country even though it has quite strict anti-gambling laws for land-based establishments in many of its 28 states. 

Therefore, yes, Jackpot City is legal in India because it is classified as an offshore (not based within the country) online casino. It could be argued that the Indian Government is missing out on a fair amount of tax revenue under this current system, but that is a conversation for another day. 

Jackpot City Verification

One of the main complaints we receive from online casino players is that sometimes making a withdrawal can be a hassle because the operator insists that the player must verify their identity first. 

In our opinion, it makes sense to complete this requirement, known as KYC, as soon as possible. The ideal time is before making your first deposit, so you know your account is fully set up. In regards to Jackpot City verification, you will be asked to submit one or more of the following documents:

  • Copy of a photographic identity document, such as a passport or driver’s licence.
  • A recent document confirming your address (residence), such as a utility bill or bank statement.
  • Proof of ownership for a payment method used to deposit or withdraw. (if applicable)
  • Proof of income. (if applicable)

Based on this, it’s important that you retain copies of all your transaction records involving Jackpot City Casino. For instance, if you purchased an AstroPay Card to make a deposit, please keep the receipt of buying the card.

Additionally, bank transfer withdrawals can only be processed to the exact name used when registering the account, so don’t sign up using a nickname or shortened version of your name. Your casino account name must match your bank account name.

How to Withdraw from Jackpot City

This is a vastly experienced operator that has dealt with hundreds of millions of transactions over the years. Therefore, it’s not surprising that Jackpot City Casino offers several hassle-free payment options players in India can use. They are:

  • Neteller (recommended choice for India)
  • Skrill 
  • Credit Card
  • ecoPayz
  • Skrill 1-tap 
  • MuchBetter 
  • Neosurf 
  • AstroPay Card 
  • ecoVoucher

To make a withdrawal from Jackpot City Casino, go to the ‘banking’ section, and choose ‘withdrawal’ from the menu. If the method you used to deposit also accepts withdrawals, this will be automatically selected for you. Prepaid cards and vouchers cannot be used for withdrawals, so you’ll be asked to choose an alternative method.

All you need to do now is follow the on-screen prompts, insert the amount you wish to withdraw, and confirm the request. There is a 24-hour pending period before Jackpot City Casino processes your request. During this period, you can reverse your withdrawal but we don’t advise this practice.

Jackpot City App & Mobile

There are Jackpot City apps available for iOS and Android devices, as well as a Jackpot City mobile casino, which is web-based. Both platforms provide a first-class gaming experience for players who prefer to play on the go.

The majority of Evolution Gaming’s live dealer tables are mobile-friendly, so you’ll have the same gaming options as desktop users. The added advantage of using the Jackpot city app is that you get enhanced security features like pinned SSL certificates. This means that your device is locked to a certified payment method; making it even harder to be intercepted by hackers. Furthermore, all of the regular bonuses and promotions are accessible in the Jackpot City app and mobile casino. As is 24/7 live support should you ever need it. 

Jackpot City App Download

For players in India, the simplest way to download the Jackpot City app is to create an account first, and then use the links provided on the casino’s website. This is a quick guide to explain the process.

  1. Use our link to visit Jackpot City Casino India from your mobile device.
  2. Complete the sign-up form to create your account.
  3. Use your Jackpot City login to open the casino lobby (some operating systems log in automatically for you).
  4. Click the ‘Mobile’ link and select the Jackpot City app that you want.
  5. Follow the download and installation instructions provided.
  6. Deposit and play!

Jackpot City Live Chat & Support

Support is never far away at Jackpot City. You can find buttons and links to contact the customer service team both in the header and footer menus. Staff are on hand 24 hours a day, 7 days a week via live chat. For players in India, this is the most effective method of contact. 

Alternatively, you can email the casino at [email protected] if you want to upload documents or screenshots. The support team is highly-trained and is willing to assist you with any type of query ranging from how to recover your Jackpot City login details through to claiming bonuses and help with banking methods.

Jackpot City Promotions & Casino Bonus

Jackpot City Casino is well-known for offering one of the larger welcome bonuses, and this extends to players in India as well.

  • Casino welcome offer: 100% match deposit up to RS. 160,000. This bonus is equally divided over your first four deposits. Therefore, the first deposit is 100% up to RS. 40,000, and the same applies to the second, third, and fourth deposits. 

It should be noted that this offer is designed for slots players. There are heavy game weighting restrictions applied to table games. For example, the wagering requirement is 50 times the bonus amount, which is rather high to start with. Roulette, baccarat and sic bo contribute 0% towards clearing the wagering. Classic blackjack contributes 2% and other forms of blackjack contribute 8%. These conditions make it extremely tough to come away with a profit.

Aside from the Jackpot City Casino welcome bonus, there are weekly promotions, but some of these are for free spins, which do not apply in India. There’s also a loyalty program for high rollers which offers many exciting benefits. 

Conclusion of Jackpot City Review

All-in-all, we were left disappointed by Jackpot City India. Certainly, it is pleasing that such an established global brand has expanded into the country, but it simply doesn’t bring enough action with it.

The live dealer games are top drawer, but ComeOn Casino, Betway, LeoVegas and 10CRIC boast of all these games, and more besides. Also, the welcome bonus is not suitable for this market either. Frankly speaking, after thoroughly conducting our Jackpot City Casino review, we don’t feel this brand is making a strong enough effort to localise its product to this unique market. 

With that said, it may suit what you are looking for. However, we would encourage all readers to compare Jackpot City against the other sites we have reviewed. You may well find a better option.